eIAM Help

If you have questions about registering, managing, or using AGOV-Login, switching from CH-LOGIN to AGOV, or about CH-LOGIN in general, we are happy to assist you. Additional information and help articles about FED-LOGIN are available for employees of the Confederation and the cantons.

Don't have a login yet?
Register an AGOV-Login. AGOV is the official login for Swiss authorities. You can use it with federal, cantonal and municipal services. A step-by-step guide is available here

How to use this help portal: Click on the «Info & FAQ» or «Help» link in the navigation or on the tile of the desired login method.

Overview of help articles: ▼

Login method	Help article contents
AGOV Help	Various help articles on topics: • Registering an AGOV-Login • Identity verification • Logging in with AGOV-Login • Managing the AGOV-Login account
CH-LOGIN to AGOV Help	Assistance with the one-time, guided upgrade/switch from your CH-LOGIN to your AGOV-Login.
CH-LOGIN Help	Various help articles on topics: • Registering a CH-LOGIN • Managing CH-LOGIN • Registering and managing second factors • Managing linked BYOI identities
FED-LOGIN Help	Various help articles on topics: • Managing your FED-LOGIN • Setting up the FED-LOGIN Access App • Using FED-LOGIN without a smartcard • General help

If your question concerns a specialist application not related to login or identity providers (e.g. AGOV, CH-LOGIN, FED-LOGIN, etc.), please contact the support organization of the responsible federal office directly. List of federal offices support contacts

Important: For cantonal applications, contact the respective cantonal authority directly.

If you need personal assistance with using your identity provider (e.g. Switch edu-ID, ZUGLOGIN, GenèveID, #edaLogin, etc.), please contact the support organization of the respective provider. List of identity providers support contacts.