Instructions: CH-LOGIN - Delete existing link with external (BYOI) identity

You have tried to link another external IdP (BYOI) to your existing account and have received the following message:
Click on the image to enlarge


If you want to use the new external BYOI IdP with your account, follow these instructions to delete the existing one first.


Call up the address of eIAM MyAccount with your web browser.
Select the tile "CH-LOGIN & AGOV (eGovernment)".
Tile with the CH-LOGIN and AGOV login method
CH-LOGIN / AGOV Tile



Under "Login & Security", go to the Linked external IdP tile and click Remove



Please read the information displayed.

Enter your Password and click on Remove



A green pop-up message confirms the successful deletion of the external IdP.


You can now link the desired external IdP to your account.
Instruction example with BYOI "AGOV": CH-LOGIN - Link AGOV identity (BYOI) with eIAM