Problem resolution
From 7 September 2025, you will be able to switch from CH-LOGIN to AGOV login yourself in just a few steps.
Forgot password and no access to CH-LOGIN mailboxSwitch CH-LOGIN to AGOV Support case «No mailbox access»
Second factor not usable and security questions forgotten
Switch CH-LOGIN to AGOV Support case “Security questions forgotten”
Swich BE-Login / CH-LOGIN to AGOV – Case “BE-Login deactivation”
Switch BE-Login / CH-LOGIN to AGOV Case study: «Disconnection BE-Login»